FAQ

My jewelry is handmade mostly from high-quality brass and genuine gemstones. Each stone is handpicked for its quality and unique properties, ensuring that you always wear a one-of-a-kind piece of jewelry showing the natural beauty and essence of the stone.

I have also a few pieces that are made from Alpaca and/or Silver-Plated wire.

Yes, brass can develop a natural patina over time. This is a normal
process that gives the brass a beautiful vintage look. If you'd prefer
to keep the original shine, you can easily clean it with a soft cloth.
For a deep clean, I suggest you add some brass polish or lemon juice to
the cloth.

I have never had feedback (or personal experience) of the jewelry causing discoloration of the skin.

My jewelry made with Brass wire is nickel-free and hypoallergenic, making it suitable for people with a sensitive skin.

The pieces that have Alpaca and Silver-Plated wire in them, contain nickel, so be aware of that when choosing your piece.

To keep your jewelry in the best condition, I recommend keeping it away from water, perfume, and when working out. Store it in a dry place and wrap it in a soft cloth when not in use. If you wish to clean your jewel energetically, I advise to do so with White Sage.

Yes, no problem! Just shoot me a message at my Instagram page.

Yes, custom-made jewelry is possible! If you have a specific gemstone in mind or want a unique design, feel free to contact me, and we can discuss the options. I have many gemstones that are looking for their permanent home, so we can defenitely create something together!

For more info on this, check the "Commissions" page.

Shipping within Portugal is €4,95. For other European countries, shipping is €9,95, and for worldwide orders, the cost is €19,95. Shipping fees will be calculated at checkout.

I ship from Portugal, Europe. If you are in the European Union you will not have any import fees, but if you are outside of the European Union you most likely will. Import fees are on you, so keep that in mind.

Yes, I will ship with regular postal services which comes with track&trace. Once your purchase is shipped, you will receive the tracking code so you are able to follow the shipping progress through the website of the shipping company.

Typically, I ship orders within 5-7 business days. However, if you’ve requested a custom piece, please allow up to 15 business days for the creation and shipping. Depending on the postal service and to what country, your order is expected to arrive within 1 to 2 weeks.

If your piece is damaged and it's repairable, I will gladly do so, regardless of how long ago you purchased it. I kindly ask that you cover the shipping costs. If for some reason your order arrives damaged, contact me within 2 weeks.

If you need to change or cancel your order, please reach out to me (through my mail: rikstjewelry@gmail.com) as soon as possible. I will do my best to meet your request, but please be aware that I cannot make changes once the order has been shipped.

Unfortunately, my jewelry cannot be returned or exchanged. All items are
exactly as described and sufficient photos are available prior to purchasing, so please ensure you're confident in your purchase before completing it. For customized pieces, I will make sure you will be updated during the creation process.

As a small one-woman business I’m unable to accommodate returns. I hope for your understanding!

You can reach me via rikstjewelry@gmail.com for any questions, comments, or special requests. I’m always happy to help!