Customized Pieces
Are you interested in a piece that's exactly how you envision it? You came to the right place! I have a beautiful collection of gemstones still waiting for their forever home, so I am very excited to find the right one for you!
How it works:
To start your request for your own piece, send me a direct e-mail to: hello@rikstjewelry.com. Please make sure to title your request: "Request Customized Piece".
In the e-mail, describe your desires, perspective & intention on your visualized piece. Include in the description your ideas about size, gemstone(s) and metal type(s). If you want to work with a budget, please let me know as well.
Feel free to include photos of jewelry pieces from my collection that you like. With my artistic perspective I will work to create a beautiful piece tailored to your preferences. And if you don't know exactly what you want, don't hesitate to send me a message as well and we can talk about ideas + I can put my creative mind to it!
Optional metal types:
· Brass
· Silver plated
→ Silver-plated wire is made from a thin coating of pure Silver over other non-precious metals: in this case stainless steel or copper. This means that over time the Silver scrapes off, making the metal become more visible.
To read more about the different types of wire, make sure to read the FAQ!
⁘ Deposit Payment
⁘ Creation Process
You will have one month to pay off the remaining balance. If the balance isn't paid within that time frame, I put the piece for sale on my website.
I’m so excited to create something special just for you!
If you have any questions at any stage, please feel free to send an e-mail by replying to our initial email thread. I check my mail regularly and will be happy to help you out with anything!
FAQ
Frequently Asked Questions
What materials are the jewelry made from?
My jewelry is handmade mostly from high-quality brass and genuine gemstones. Each stone is handpicked for its quality and unique properties, ensuring that you always wear a one-of-a-kind piece of jewelry showing the natural beauty and essence of the stone.
I have also a few pieces that are made from Alpaca and/or Silver-Plated wire.
Does brass tarnish over time?
Yes, brass can develop a natural patina over time. This is a normal
process that gives the brass a beautiful vintage look. If you'd prefer
to keep the original shine, you can easily clean it with a soft cloth.
For a deep clean, I suggest you add some brass polish or lemon juice to
the cloth.
Does brass change the color of your skin?
I have never had feedback (or personal experience) of the jewelry causing discoloration of the skin.
Is the jewelry nickel-free?
My jewelry made with Brass wire is nickel-free and hypoallergenic, making it suitable for people with a sensitive skin.
The pieces that have Alpaca and Silver-Plated wire in them, contain nickel, so be aware of that when choosing your piece.
How should I care for my jewelry?
To keep your jewelry in the best condition, I recommend keeping it away from water, perfume, and when working out. Store it in a dry place and wrap it in a soft cloth when not in use. If you wish to clean your jewel energetically, I advise to do so with White Sage.
I'd like to see more pictures or a video of a jewel before buying it, is that possible?
Yes, no problem! Just shoot me a message at my Instagram page.
Can I request custom-made jewelry?
Yes, custom-made jewelry is possible! If you have a specific gemstone in mind or want a unique design, feel free to contact me, and we can discuss the options. I have many gemstones that are looking for their permanent home, so we can defenitely create something together!
For more info on this, check the "Commissions" page.
Where are you located?
I don't have one homebase! I create and ship internationally while living between different places.
What are the shipping costs?
Shipping costs vary depending on your desired service, destination and the weight of your package. You’ll see the total shipping cost calculated at checkout before confirming your order.
Will I have import fees?
Orders are shipped internationally, so you may be subject to import fees or taxes depending on your country’s regulations.
Any import fees or taxes are on you. So please keep that in mind before placing your order, as additional charges may apply upon delivery.
Can I track my order?
Yes, both regular tracked shipping and DHL Express shipping include track & trace. Once your purchase is shipped, you will receive the tracking code so you are able to follow the shipping progress through the website of the shipping company.
Insurance is usually included up to a certain amount depending on the shipping service used. If you would like additional insurance for a higher value order, feel free to contact me before placing your order.
How long will it take to receive my order?
Typically, I ship orders within 3-5 business days. However, if you’ve requested a custom piece, please allow up to 15 business days for the creation and shipping.
Depending on the postal service and to what country, your order is expected to arrive within 3 to 15 business days.
Do you offer a warranty if my jewel is damaged?
If your piece becomes damaged and the item is repairable, I will always do my best to repair it, regardless of when it was purchased. I kindly ask that customers cover the shipping costs related to repairs.
If your order arrives damaged or defective upon delivery, please contact me within 48 hours of receiving your package and include clear photos of the item and packaging.
Can I do a payment plan?
Yes! Reach out to me and we'll talk about it.
Can I change or cancel my order?
If you need to change or cancel your order, please reach out to me (through my mail: hello@rikstjewelry.com) as soon as possible. I will do my best to meet your request, but please be aware that I cannot make changes once the order has been shipped.
Do you accept returns or exchanges?
If you’re not fully satisfied with your purchase, returns and exchanges are accepted within 14 days of delivery.
Please contact me within 14 days of receiving your order to request a return. Once approved, the item must be shipped back within 14 days.
Returned items must be unworn, unused and in their original condition.
Please note that sale items and custom-made pieces are non-returnable.
Original shipping costs are non-refundable, and return shipping costs are the responsibility of the buyer.
If you have any questions regarding your order, feel free to contact me at hello@rikstjewelry.com.
Is there a way to contact you?
You can reach me via hello@rikstjewelry.com for any questions, comments, or special requests. I’m always happy to help!
